Terms of Use

Last updated: January 6, 2026

Thank you for using Bonnie. Through www.bonnie.health, our online portal, by calling Bonnie using the dedicated phone number provided to you at sign up and receiving texts, you receive services (“Service(s)”) from Transformative Talking, LLC ("Bonnie", “We,” “Us" or “Our”).

These Terms of Use (“Terms”) govern your access to and use of the Services, so please read them carefully before using the Services. As we add new functionality to the Services, we may revise these Terms periodically. If we do, we will post the changes here. Your continued use of the Services after any changes are posted constitutes your acceptance of the new Terms. These Terms are a part of and inclusive of the terms set forth in Bonnie’s Privacy Policy. These Terms of Use contain a binding arbitration provision.

Your Use of the Service

In order to access or use the Service, you may be required to provide current, accurate, identification, contact and other information, including images and past medical history. You are responsible for maintaining the accuracy and completeness of this information. You hereby certify that the information you provide is, to best of your knowledge, true and accurate. Neither Bonnie nor any partners on the Platform (“Partners”) shall have any liability for a diagnosis or opinion offered based on inaccurate information that you provide. Your use of the Services is not intended in any way to be a substitute for a visit with a physician or other qualified health care provider.

You are also responsible for maintaining the confidentiality of your phone number. In order to use the Service, you must provide Bonnie with your phone number, and the number will be used to verify your identity for logging in. Bonnie may periodically ask you to provide additional unique information to re-authorize your phone number. Bonnie may, but is not obligated to, re-authorize your phone number to confirm that such phone number is still being used by you to access the Service.

In the event your phone number changes, you must inform Bonnie immediately to allow Bonnie to update its information. You acknowledge and agree that if you do not inform Bonnie of any change in your phone number, third parties that obtain access to your authorized phone number may be able to access your account information through such previously authorized phone number. Bonnie assumes no liability for, or relating to, the integrity, privacy, security, confidentiality, or use of your information through an authorized phone number.

You will be fully responsible for all activities that occur under your account, including activities of others to whom you have provided your authorized phone number or password so please notify Bonnie immediately of any unauthorized use of your account or any other breach of security.

Eligibility

You must be 18 years of age to use this Service. If you are under 18 years of age, an appropriate legal guardian must act on your behalf for you to use this Service.

Description of Bonnie Services

Bonnie is a summarization, question-suggesting, educational, and advocacy service that empowers patients and their caregivers to better engage in their healthcare. Bonnie may also use the information received via for research purposes, which shall be limited to demonstrating the potential benefit of Bonnie to improve patient experience, patient outcomes, and provider efficiency. You agree that by using this service you are at least 18 years of age and are legally able to enter into a binding contract.

Bonnie is not a medical provider or telehealth service as such terms may be defined under state or federal laws. Bonnie does not provide medical advice. Do not use Bonnie for emergency medical needs. If you think you are having a medical emergency, call 911 or emergency medical services. The information provided by Bonnie does not constitute medical advice of any kind and it is not intended to be, and should not be, used to diagnose or identify treatment for a medical or mental health condition. No information received from Bonnie via phone, text, or online should be construed as an attempt to offer or render a medical or mental health opinion or otherwise engage in the practice of medicine by Bonnie.

User Submissions — Image, Video, Audio

You agree to only upload media (like photos, videos or audio) that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person.

Uploading media like images or video of other people without their permission is strictly prohibited. By uploading any media on the site, you warrant that you have permission from all persons appearing in your media for you to make this contribution and grant rights described herein.

You agree not to upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms of Use and Privacy Policy.

You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or service.

By uploading any media, (a) you grant to Bonnie a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media as follows: (i) for purposes of providing the services; (ii) as permitted or required by law; and (iii) in accordance with our Privacy Policy. You agree to indemnify Bonnie and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including attorneys' fees, arising from the media and/or your failure to comply with these Terms.

Bonnie reserves the right to review all media prior to submission to the site and to remove any media for any reason, at any time, without prior notice, at our sole discretion.

Service Content, Software and Trademarks

The Service may contain content that is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws (“Service Content”). Except as expressly authorized by Bonnie, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part. If you are eligible to use the Service, you are granted a limited license to access and use the Site and the Service Content and to download or print a copy of the Service Content you have provided or to which another user has properly granted you access solely for your personal, non-commercial use, provided that you keep all copyright or other proprietary notices intact. You are not permitted to use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Site or the Service Content other than as authorized by these Terms is strictly prohibited and will terminate the license granted here. The technology and software underlying the Service is the property of Bonnie, our affiliates and our partners (the “Software”). You agree not to reverse engineer, reverse assemble or otherwise attempt to discover any source code version of the Software. We reserve all right, title and interest in and to the Software and Service Content, except for the limited rights expressly granted in these Terms.

The Bonnie name and logo are trademarks and service marks of Transformative Talking, LLC (collectively the “Bonnie Trademarks”). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Bonnie. You may not use any of Bonnie Trademarks without our prior written permission.

Third Party Material

Bonnie will not be liable for any content posted by third parties, healthcare providers, or at the direction of users; you must evaluate the accuracy and usefulness of this content. Bonnie does not pre-screen content, but Bonnie and its designees will have the right (but not the obligation) to refuse or remove any content that is available via the Service, including the right to remove any content that violates the Terms or is deemed by Bonnie to be objectionable.

Third Party Links and Content

The Service or third parties may provide content, links or otherwise direct users to other sites and resources on the Internet. Bonnie has no control over such sites and resources and is not responsible for and does not endorse such sites and resources. Bonnie will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through such site or resource.

Indemnification

You agree to release, indemnify and hold Bonnie harmless from and against any losses, damages, liabilities, demands, administrative actions, government investigations, payor audits, costs, fines, fees, expenses (including reasonable attorneys’ fees, expert fees and disbursements) penalties, claims, suits and actions (collectively “Claims”), caused by, asserted to have been caused by, arising out of, as a result of, or related to, directly or indirectly, any act or omission by You, Your employees, affiliates, subcontractors or assigns, including but not limited to (i) the use, non-use misuse, access or unauthorized access of Bonnie; (ii) breach by You of this Terms of Use; (iii) arising out of or relating to the Services, including without limitation, any content posted to or transmitted through the Service, or publicly distributed on the web, your use of the Service, your connection to the Service; (iv) any violation of law, rule or regulation; or (v) any other acts or omissions.

Disclaimer of Warranties

The service is provided on an “as is” and “as available” basis. Bonnie expressly disclaims all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Without limiting the foregoing, Bonnie makes no warranty that (i) the service will be effective, will function without disruptions, delays or errors, will be reliable or accurate, or will meet your requirements, (ii) the service will be uninterrupted, timely, secure, error-free, or accessible at times or locations of your choosing, (iii) the results or information that may be obtained from the use of the service will be accurate, reliable timely, or complete, (iv) the quality of any products, services, advice, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors will be corrected. Except as expressly set forth herein, Bonnie makes no warranties about the software and functions made accessible through the site or any other security associated with the transmission of sensitive information.

In the event that you transmit, introduce, or otherwise cause any technical disruption of the portal, you agree to be responsible for any and all liabilities and costs and expenses (including attorneys’ fees and expenses) incurred by Bonnie or its affiliates or contractors as a result. Further, you agree to be solely liable for any damages, losses, costs or expenses (including attorneys' fees and expenses) arising out of infringement of proprietary rights or any other harm arising from the uploading, posting or other submission of materials by you.

Limitation of Liability

You expressly understand and agree that bonnie will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data or other intangible losses (even if Bonnie has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, resulting from: (i) the use or inability to use the service; (ii) unauthorized access to or alteration of your transmissions or data; or (iii) any other matter relating to the service.

No Liability for Content

You agree that Bonnie will not be liable for any content, including but not limited to content that is sent, received, held, released or otherwise connected in any respect to the portal or its related services, content that is uploaded or downloaded but not received, and content sent using and/or included in the services; further, you agree that Bonnie will not be liable for any access to or alteration of such content or for any infringement of another's rights, including privacy, intellectual property, or data protection rights arising from such user-generated content, or from the conduct of third parties other than which may be the result of Bonnie's willful conduct.

Termination

You agree that Bonnie, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason. If we suspect fraudulent, abusive or illegal activity, we may refer content or accounts to law enforcement authorities. Bonnie will not be liable to you or any third-party for any termination of your access to the Service.

Arbitration Agreement

Bonnie and you agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to:

claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
claims that arose before this or any prior agreements (including, but not limited to, claims relating to advertising);
claims that are currently the subject of purported class action litigation in which you are not a member of a certified class; and
claims that may arise after the termination of these Terms.

References to ‘Bonnie’, ‘you’, and ‘us’ include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or devices under this or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude you from bringing issues to the attention of federal, state or local agencies, including, for example, the Federal Communications Commission. Such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into these Terms, you and Bonnie are each waiving the right to a trial by jury or to participate in a class action. These Terms evidence a transaction in the interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of these Terms.

A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (‘Notice’). The Notice to Bonnie should be addressed to Tranformatie Talking, LLC at 1604 Philadelphia Pike, Suite 216, Wilmington, DE 19809, USA (‘Arbitration Notice Address’). The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (‘Demand’). If Bonnie and you do not reach an agreement to resolve the claim within sixty (60) calendar days after the Notice is received, you or Bonnie may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by Bonnie or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or Bonnie is entitled.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, ‘AAA Rules’) of the American Arbitration Association (‘AAA’), as modified by these Terms, and will be administered by the AAA. The AAA Rules are available online at adr.org, by calling the AAA at 1-800-778-7879, or by writing to the Arbitration Notice Address. The arbitrator is bound by the terms of these Terms. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of the arbitration provision. Unless Bonnie and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by AAA. If your claim is for $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees and expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator's ruling on the merits.

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. You and Bonnie agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both you and Bonnie agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Notwithstanding any provision in these Terms to the contrary, we agree that if Bonnie makes any future change to this arbitration provision (other than a change to the Arbitration Notice Address) while you are a user of the Service, you may reject any such change by sending us written notice within thirty (30) calendar days of the change to the Arbitration Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision.

General

The Terms constitute the entire agreement between you and Bonnie and govern your use of the Service, superseding any prior agreements between you and Bonnie with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. The Terms will be governed by the laws of the State of Minnesota without regard to its conflict of law provisions. You and Bonnie agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Hennepin County, Minnesota. EACH OF THE PARTIES HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (INCLUDING BUT NOT LIMITED TO ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD PARTY CLAIMS) ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT. FURTHER, EACH PARTY HERETO CERTIFIES THAT NO REPRESENTATIVE OR AGENT OF EITHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH PARTY WOULD NOT IN THE EVENT OF SUCH LITIGATION, SEEK TO ENFORCE THIS WAIVER OF RIGHT TO JURY TRIAL PROVISION. Any claim or cause of action arising out of or related to use of the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Force Majeure

Bonnie has no liability to You if the Platform or Service is inaccessible or data destroyed by fire, strike, theft, acts of God, or any other cause. In the event of system malfunction, for whatever reasons, or inability to access the Platform, Bonnie shall not be liable for damage to or loss of any of Your data and You acknowledge that You have been advised that You are responsible for maintaining Your own data by use of regular backup procedures. You agree to hold Bonnie harmless from any liability resulting from violations of local, state or federal regulation relating to the inaccessibility to the Platform for reasons set forth in this Section. You agree to indemnify and hold Bonnie harmless from costs associated with the defense of Bonnie, including attorney’s fees, in any such local state or federal proceeding.

Your Privacy

At Bonnie we respect the privacy of our users and have outlined our collection, use and disclosure of personal information and registration data in our Privacy Policy. By using the Services, you accept and agree with all provisions of the Privacy Policy.